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All orders ship express. Free shipping over $50

SHIPPING & RETURNS

BARBERS WITH ATTITUDE

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shipping

SHIPPING RATES

Tommy Gun's offers free shipping for all orders over $50. For all orders under $50, we charge a flat $5 fee. All orders ship FedEx express Canada-wide except for PO box locations which are automatically shipped by Canada Post. In addition, all locations that are outside of the FedEx delivery area will be automatically shipped Canada Post.

 

SHIPPING & DELIVERY TIMES

All orders are shipped within 3 business days from the time you place your order (Our distribution center operates Mon-Fri). Orders being shipped to PO boxes or addresses outside of the FedEx service area are delivered by Canada Post so will take a few extra days. Please note that due to COVID-19, shipping times may take a couple extra days. We appreciate your patience!


online returns & exchanges

RETURN POLICY

We offer FREE 60-day returns on all online orders. If you make your return within the first 30 days after purchase, you will receive a full refund to the original form of payment. If you make your return between 31-60 days after purchase, you will receive a credit for the full amount.

 

HOW DO I RETURN MY ITEMS?

If you are not satisfied with your products and wish to return them,use the Return Portal to initiate a return for your online order. Simply print off a pre-paid return label, attach it to your package, and drop it off at the nearest Canada Post location. All you'll need to start your return is your order number and email address. Please note: If you are re-using your shipping box, please ensure original shipping label is entirely removed or covered before attaching the new label.

 

If you have any further questions, please reach out to our team, we are here to help.


in-shop returns & exchanges

“NO HASSLE” PRODUCT PROMISE
At Tommy Gun’s we want every experience to be a positive one, so we’ve developed our NO HASSLE Guest Satisfaction policy to make your life easier.

 

CHANGED YOUR MIND?
We can help. If you’ve purchased a retail product from us and you’ve changed your mind, simply return it to us within 14 days of purchase and we’ll exchange it for another product, regardless of whether or not it’s been used. This covers all haircare, shave and skincare liquids, but unfortunately doesn’t extend to any personal care items such as razors, clippers, trimmers or shave brushes.

 

PRODUCT NOT PERFORMING?
You’ve got options. Purchased a product and it isn’t performing as promised? Return it along with some form of proof of purchase within 14 days and we will find a more suitable alternative or provide you with a Shop credit. It’s your call.

 

HAD A BREAK DOWN?
All electrical items such as clippers and trimmers are covered by a full manufacturer warranty, typically between 12 months and 2 years. Sometimes things go wrong, so if you have a faulty product, bring it in and if it’s still unclear warranty we will either replace it or exchange it.

 

TOMMY GUN’S SERVICE GUARANTEE
We want you to be happy with your style, so we guarantee every service we perform, whether it’s a cut, shave, colour or treatment. If you’re not happy, let us know within 3 days of having your service performed and we will correct the service free of charge, with a Barber of your choice.

 

SPECIAL NOTE
Please confirm with your specific Tommy Guns Barbershop their Exchange Policy as it may have changed due to Covid-19 Regulations.

 

If you have any further questions, please reach out to your nearest Tommy Gun's Barbershop location.

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